Shipping Policy

Shipping Policy – Thermohood™

Our Shipping Partners

We partner with trusted international carriers — FedEx, DHL, UPS, USPS, EMS — and their local affiliates to ensure fast, reliable door-to-door delivery.

Order Processing & Payment

✔ Payment Verification:
Orders are processed only after payment approval, which may take 1–3 business days.
For fraud prevention, orders with incorrect billing details or requiring additional verification may be delayed or canceled.

❌ Order Cancellation:
Once your order is shipped, it cannot be canceled. Please ensure your details are correct before completing checkout.

Shipping Timeline

🛒 Processing Time:
Typically 2–5 business days (may extend up to 10 days during holidays or peak demand).
No changes, including address updates, can be made once processing begins.

📦 Shipping Days:
We ship Monday–Friday (excluding weekends and holidays).
A tracking number will be emailed once your order is dispatched.

🚚 Delivery Time:
Estimated delivery: 7–14 business days (varies by location).
Delays may occur due to:

  • Customs clearance

  • Weather disruptions

  • Carrier delays

Tracking & Delivery Issues

🔍 Tracking Updates:
Allow 2–5 business days for tracking to activate.
If no updates after 5 days, contact us:  thermohood.shop@gmail.com

If your order is marked “delivered” but not received:

  1. Contact the carrier to file a claim.

  2. Escalate to us if unresolved.

❌ Wrong Address:
Double-check your shipping details at checkout — we cannot modify your address post-purchase.

International Orders

🌍 Customs & Taxes:
Buyers are responsible for import fees, duties, or taxes if applicable.
Thermohood™ is not liable for customs delays or seizures.

Feedback & Support

We value your input! For any questions or concerns:
📧 Email: support@thermohood.shop
🌐 Website: thermohood.shop@gmail.com

Note: Thermohood™ is not responsible for delays caused by external factors (natural disasters, strikes, etc.).